Quote by W. Edwards Deming
A bad system will beat a good person every time.
Source: February 1993 Deming Four Day seminar in Phoenix, Arizona (via the notes of Mike Stoecklein).
Blog posts expanding on this idea: A Bad System Will Beat a Good Person Every Time, The System Will Produce What It’s Capable of Producing, To Achieve Success Focus on Improving the System Not On Individual Performance.
Please suggest source details if you know: book, page, year, online article address (url), correction (different author...), etc.. Thanks.