Quote by George Box

The old-fashioned idea of a good manager is one who is supposed to know all the answers, can solve every problem himself, and can give appropriate orders to his subordinates to carry out his plans... A good modern manager is like a good coach who leads and encourages his team in never-ending quality improvement.


Page 12. From article, "When Murphy Speaks, Listen" published in 1989.


Book: Box on Quality and Discovery