Quotes in respect for people
Two resources, largely untapped in American organizations, are potential information and employee creativity
People don't resist change, they resist being changed.
A company could put a top man at every position and be swallowed by a competitor with people only half as good, but who are working together.
We believe customer number one, employee number two, shareholder number three... Because you've take care of the customer, take care of the employees, shareholder will be taken care of.
Why not make the work easier and more interesting so that people do not have to sweat?
The Toyota style is not to create results by working hard. It is a system that says there is no limit to people's creativity. People don't go to Toyota to 'work' they go there to 'think'
Quality, productivity, and innovation can be significantly increased if companies provide all employees with practical tools for exploiting potential information.
the leader sees leadership as responsibility rather than as rank and privilege.
The main ingredient of stardom is the rest of the team.
Your purpose is to identify where in the process things go wrong, not who messed up. Look for systemic causes, not culprits.
It is a testament to our naïveté about culture that we think that we can change it by simply declaring new values. Such declarations usually produce only cynicism.