Quotes in respect for people
The greatest waste in America is failure to use the abilities of people.
A bad system will beat a good person every time.
How can she put forth her best efforts when no matter how carefully she works, the item will still be defective? If no one cares, why should she? In contrast, when defects are rare or nonexistent or well explained, she understands that the management are accepting their proper responsibility, and she feels an obligation to put forth her best efforts: they are now effective.
The merit rating nourishes short-term performance, annihilates long-term planning, builds fear, demolishes teamwork, [and] nourishes rivalry and politics. It leaves people bitter, crushed, bruised, battered, desolate, despondent, dejected, feeling inferior, some even depressed, unfit for work for weeks after receipt of rating, unable to comprehend why they are inferior. It is unfair, as it ascribes to the people in a group differences that may be caused totally by the system that they work in.
Kaizen does not attempt to light a fire under people. It lights the fire within them.
Top management should publish a resolution that no one will lose his job for contribution to quality and productivity.
I don't think everybody dislikes change, I think people dislike being changed.
Managers must see themselves as experimenters who lead learning, not dictators who impose control.
The supposition is prevalent the world over that there would be no problems in production or service if only our production workers would do their jobs in the way that they were taught. Pleasant dreams. The workers are handicapped by the system, and the system belongs to the management.