Quote by W. Edwards Deming

How can she put forth her best efforts when no matter how carefully she works, the item will still be defective? If no one cares, why should she? In contrast, when defects are rare or nonexistent or well explained, she understands that the management are accepting their proper responsibility, and she feels an obligation to put forth her best efforts: they are now effective.

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page 428

Source

Book: Out of the Crisis

Categories: failure, process thinking, psychology, respect for people