Quotes in psychology
When one understands who depends on me, then I may take joy in my work.
Stamping out fires is a lot of fun, but it is only putting things back the way they were.
I remember a very important lesson that my father gave me when I was twelve or thirteen. He said,
"You know, today I welded a perfect seam and I signed my name to it."
And I said, "But, Daddy, no one's going to see it!"
And he said, "Yeah, but I know it's there." So when I was working in kitchens, I did good work.
Most people in big companies are administered, not led. They are treated as personnel, not people.
Statisticians, like artists, have the bad habit of falling in love with their models.
How very little can be done under the spirit of fear.
Don't worry about people stealing an idea. If it's original, you will have to ram it down their throats.
A coach is someone who can give correction without causing resentment.
It will not suffice to have customers that are merely satisfied. An unhappy customer will switch. Unfortunately, a satisfied customer may also switch, on the theory that he could not lose much, and might gain.
The idea of a merit rating is alluring. The sound of the words captivates the imagination: pay for what you get; get what you pay for; motivate people to do their best, for their own good.
The effect is exactly the opposite of what the words promise.