Quotes in managing people
Two resources, largely untapped in American organizations, are potential information and employee creativity
People don't resist change, they resist being changed.
A company could put a top man at every position and be swallowed by a competitor with people only half as good, but who are working together.
Why not make the work easier and more interesting so that people do not have to sweat?
The Toyota style is not to create results by working hard. It is a system that says there is no limit to people's creativity. People don't go to Toyota to 'work' they go there to 'think'
The common objection to seniority pay is, "It's rewarding dead wood!" My response is, "Why do you hire dead wood? Or why do you hire live wood and kill it?"
Once you get some data it does away with a lot of arguments and people can work as a team going after the biggest problems.
It is always easier - and usually far more effective - to focus on changing your behavior than on changing the behavior of others.
Quality, productivity, and innovation can be significantly increased if companies provide all employees with practical tools for exploiting potential information.
Motivation - nonsense. All that people need to know is why their work is important.
A tightrope over a chasm is fine for a trained acrobat with a balancing pole. It is foolish for someone without the right training or tools. They would be better served with something else - a rope bridge with railings.