Quote by W. Edwards Deming

Support of top management is not sufficient. It is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are committed to — that is, what they must do. These obligations can not be delegated. Support is not enough: action is required.

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Blog posts expanding on this idea: Support of Top Management is Not Sufficient, Quality is Made in the Board Room and Executive Leadership.

Source

Book: Out of the Crisis

Categories: Actions, change, continual improvement, culture, leadership, transformation