Quotes in change
People don't resist change, they resist being changed.
The greatest obstacle to discovery is not ignorance - it is the illusion of knowledge.
It is a bad plan that admits of no modification.
When a theory really has got your brain in its grip, contradictory evidence - even evidence you already know - sometimes becomes invisible.
Once you get some data it does away with a lot of arguments and people can work as a team going after the biggest problems.
It is always easier - and usually far more effective - to focus on changing your behavior than on changing the behavior of others.
It is a testament to our naïveté about culture that we think that we can change it by simply declaring new values. Such declarations usually produce only cynicism.
Failure is not fatal, but failure to change might be.
Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light. The first electric lights had carbon filaments. They were fragile and inefficient. No customer asked for photography. No customer asked for the telegraph, nor for a telephone. No customer asked for an automobile. We have horses: what could be better? No customer asked for pneumatic tires. Tires are made of rubber. It is silly to think of riding on air. The first pneumatic tires in the United States were not good. The user had to carry with him rubber cement, plugs, and a pump, and know how to use them.
God grant me the serenity to accept the things I cannot change, the courage to change the things I can, and the wisdom to know the difference.