Quotes in management

There are two kinds of companies, those that work to try to charge more and those that work to charge less

We Americans live in a nation where the medical-care system is second to none in the world, unless you count maybe 25 or 30 little scuzzball countries like Scotland that we could vaporize in seconds if we felt like it.

The benefits provided by worker participation are twofold. Quality is improved because of the finding and fixing of a very large number of problems, but also, and perhaps equally important, moral is improved.

Effective leadership is putting first things first. Effective management is discipline, carrying it out.

We don't have as many managers as we should, but we would rather have too few than too many.

A good manager is a man who isn't worried about his own career but rather the careers of those who work for him. My advice: Don't worry about yourself. Take care of those who work for you and you'll float to greatness on their achievements.

Managers have traditionally developed the skills in finance, planning, marketing and production techniques. Too often the relations with their people have been assigned a secondary role. This is too important a subject not to receive first-line attention. In this regard we could learn much from the Japanese. We must reinvest in the human side of management.

Real benefits come when managers begin to understand the profound difference between "cost cutting" and "eliminating the causes of costs."

It is far better to do the right thing wrong than to do the wrong thing right.

Two resources, largely untapped in American organizations, are potential information and employee creativity