Quotes in management
Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.
PDCA is the essence of managerial work: making sure the job gets done today and developing better ways to do it tomorrow.
Take time to appreciate employees and they will reciprocate in a thousand ways.
The thing is, continuity of strategic direction and continuous improvement in how you do things are absolutely consistent with each other. In fact, they're mutually reinforcing.
Being an effective boss is about using the behavior you can control (your own) to influence the behavior and performance of your team members.
It is not necessary to change. Survival is not mandatory.
I believe the real difference between success and failure in a corporation can be very often traced to the question of how well the organization brings out the great energies and talents of its people.
managers will try anything easy that doesn't work before they will try anything hard that does work
Kaizen does not attempt to light a fire under people. It lights the fire within them.
Go for a business that any idiot can run - because sooner or later, any idiot probably is going to run it.