Quotes in management
Take away my people, but leave my factories, and soon grass will grow on the factory floors. Take away my factories, but leave my people, and soon we will have a new and better factory.
If you ask managers what they do, they will most likely tell you that they plan, organize, coordinate and control. Then watch what they do. Don't be surprised if you can't relate what you see to those four words.
To be effective, every knowledge worker, and especially every executive, therefore needs to dispose of time in fairly large chunks. To have small dribs and drabs of time at his disposal will not be sufficient even if the total is an impressive number of hours.
Very few things are as dangerous as a bunch of incentive-driven individuals trying to play it safe.
The budget evolved from a management tool into an obstacle to management.
I skate to where the puck is going to be, not to where it has been.
The difference between management and administration (which is what bureaucrats used to do exclusively) is the difference between choice and rigidity.
It is one of the favourite pastimes of management to decide, from within their professional ivory tower, what help the field organisation needs and then to design and develop programs for meeting these needs.
Then it becomes necessary to get the field organisation to accept the help provided. This is normally the role of the Change Manager; to implement the change that no-one asked for or wants.
Standards should not be forced down from above but rather set by the production workers themselves.