Quote by W. Edwards Deming
numerical goals set for other people, without a road map to reach the goal, have effects opposite to the effects sought.
Comment
Page 69.
Blog posts on this topic: The Futility of a Numerical Goal, Distorting the System, Distorting the Data or Improving the System and we honestly translate aims to goals. And then we do stupid things in the name of the goal get it the way of the aim.
Source
Book: Out of the Crisis
Categories:
goals, managing people, psychology, systems thinking