Quotes in gemba
People who can't understand numbers are useless. The gemba where numbers are not visible is also bad. However, people who only look at the numbers are the worst of all.
The more you engage with customers the clearer things become and the easier it is to determine what you should be doing.
Standards should not be forced down from above but rather set by the production workers themselves.
Don't look with your eyes, look with your feet. Don't think with you head, think with your hands.
Touch your customer, and you're halfway there.
When you go out into the workplace, you should be looking for things that you can do for your people there. You’ve got no business in the workplace if you’re just there to be there. You’ve got to be looking for changes you can make for the benefit of the people who are working there.
Farming looks mighty easy when your plow is a pencil, and you're a thousand miles from the corn field.
There are three kinds of leaders. Those that tell you what to do. Those that allow you to do what you want. And Lean leaders that come down to the work and help you figure it out.
The frequency of leadership going to the gemba is inversely proportional to the number of walls separating them from the gemba.