Quotes in management tools

Quality, productivity, and innovation can be significantly increased if companies provide all employees with practical tools for exploiting potential information.

Toyota's real achievement is not merely the creation and use of the tools themselves; it is in making all its work a series of nested, ongoing experiments, be the work as routine as installing seats in cars or as complex, idiosyncratic, and large scale as designing and launching a new model or factory.

Standards should not be forced down from above but rather set by the production workers themselves.