Quotes by Peter Drucker

Few people - and probably no one outside the executive suite - sees much reason for these very large executive compensations. There is little correlation between them and company performance.


Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.