Quote by W. Edwards Deming
One gets a good rating for fighting a fire. The result is visible; can be quantified. If you do it right the first time, you are invisible. You satisfied the requirements. That is your job. Mess it up, and correct it later, you become a hero.
Dr. Deming overheard this comment at a seminar. He included it on page 107 of Out of the Crisis.
Related blog posts: To Achieve Success Focus on Improving the System Not On Individual Performance - Tales of fire-fighting are more exciting than tales of system improvement - Unintended Consequences
Book: Out of the Crisis