Quotes in responsibility
A company could put a top man at every position and be swallowed by a competitor with people only half as good, but who are working together.
The common objection to seniority pay is, "It's rewarding dead wood!" My response is, "Why do you hire dead wood? Or why do you hire live wood and kill it?"
the leader sees leadership as responsibility rather than as rank and privilege.
Your purpose is to identify where in the process things go wrong, not who messed up. Look for systemic causes, not culprits.
Every man is guilty of all the good he didn't do.
Does a security guard empower the CEO to enter the building?
One gets a good rating for fighting a fire. The result is visible; can be quantified. If you do it right the first time, you are invisible. You satisfied the requirements. That is your job. Mess it up, and correct it later, you become a hero.
Even if you do the best you can, you still get screwed.
Every system is perfectly designed to get the results it gets.
Management of a system requires knowledge of the interrelationships between all of the components within the system and of everybody that works in it.