Quotes in results

our system of make-and-inspect, which if applied to making toast would be expressed: “You burn, I’ll scrape.”

Inspection does not improve the quality, nor guarantee quality. Inspection is too late. The quality, good or bad, is already in the product. As Harold F. Dodge said, “You can not inspect quality into a product.”

Even if you do the best you can, you still get screwed.

When we have a fact-based worldview, we can see that the world is not as bad as it seems - and we can see what we have to do to keep making it better.

Every system is perfectly designed to get the results it gets.