Quotes in work

Does a security guard empower the CEO to enter the building?

The important thing, once you have enough to eat and a nice house, is what you can do for others, what you can contribute to the enterprise as a whole.

We act as though comfort and luxury were the chief requirements of life, when all that we need to make us happy is something to be enthusiastic about.

One gets a good rating for fighting a fire. The result is visible; can be quantified. If you do it right the first time, you are invisible. You satisfied the requirements. That is your job. Mess it up, and correct it later, you become a hero.

Training for a job must teach the customer’s needs

The greatest waste in America is failure to use the abilities of people.

Deming’s First Theorem: “Nobody gives a hoot about profits.”
Deming’s Second Theorem: “We are being ruined by best efforts.”

A common disease that afflicts management and government administration the world over is the impression that “Our problems are different.” They are different, to be sure, but the principles that will help to improve quality of product and of service are universal in nature.

Money and time spent for training will be ineffective unless inhibitors to good work are removed.

A bad system will beat a good person every time.