Management, business, leadership and investing quotes and many other famous quotes

Managers who don't know how to measure what they want settle for wanting what they can measure.
The consumer is the most important point on the production-line.
Systems are created, sustained, and improved by insightful and interactive work on the system, not by using carrots and sticks. Measurable goals do not improve systems; accountability does not improve systems. Improving systems improves systems.