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Stamping out fires is a lot of fun, but it is only putting things back the way they were.
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Toyota's real achievement is not merely the creation and use of the tools themselves; it is in making all its work a series of nested, ongoing experiments, be the work as routine as installing seats in cars or as complex, idiosyncratic, and large scale as designing and launching a new model or factory.
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Your purpose is to identify where in the process things go wrong, not who messed up. Look for systemic causes, not culprits.
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