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the system that people work in and the interaction with people may account for 90 or 95 percent of performance.
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Standards should not be forced down from above but rather set by the production workers themselves.
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Good execution of performance appraisal is not the solution. More people are realizing that improving how performance appraisal are done is an attempt to do the wrong thing better. If you insist on doing the wrong thing, I suppose you might as well do it better but how about just not doing the wrong thing at all?
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