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Once you get some data it does away with a lot of arguments and people can work as a team going after the biggest problems.
The only way to find out what will happen when a complex system is disturbed is to disturb the system, not merely to observe it passively.
Systems are created, sustained, and improved by insightful and interactive work on the system, not by using carrots and sticks. Measurable goals do not improve systems; accountability does not improve systems. Improving systems improves systems.
