Management, business, leadership and investing quotes and many other famous quotes

Once you get some data it does away with a lot of arguments and people can work as a team going after the biggest problems.
Your purpose is to identify where in the process things go wrong, not who messed up. Look for systemic causes, not culprits.
Improvement of Quality and Productivity, to be successful in any company, must be a learning process, year by year, top management leading the whole company.