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There are two kinds of companies, those that work to try to charge more and those that work to charge less
The key to the Toyota Way and what makes Toyota stand out is not any of the individual elements - but what is important is having all the elements together as a system. It must be practiced every day in a very consistent manner, not in spurts.
the system that people work in and the interaction with people may account for 90 or 95 percent of performance.