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There are three ways to get better figures... Improve the system... Distort the system... Distort the figures
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Toyota's real achievement is not merely the creation and use of the tools themselves; it is in making all its work a series of nested, ongoing experiments, be the work as routine as installing seats in cars or as complex, idiosyncratic, and large scale as designing and launching a new model or factory.
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Improvement of Quality and Productivity, to be successful in any company, must be a learning process, year by year, top management leading the whole company.
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