Management, business, leadership and investing quotes and many other famous quotes
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Costs do not exist to be calculated. Costs exist to be reduced.
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Your purpose is to identify where in the process things go wrong, not who messed up. Look for systemic causes, not culprits.
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The moral is that it is necessary to innovate, to predict needs of the customer, give him more. He that innovates and is lucky will take the market.
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