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Two resources, largely untapped in American organizations, are potential information and employee creativity
The only way to find out what will happen when a complex system is disturbed is to disturb the system, not merely to observe it passively.
Data are not taken for museum purposes; they are taken as a basis for doing something. If nothing is to be done with the data, then there is no use in collecting any. The ultimate purpose of taking data is to provide a basis for action or a recommendation for action. The step intermediate between the collection of data and the action is prediction.