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Managers who don't know how to measure what they want settle for wanting what they can measure.
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There are two kinds of companies, those that work to try to charge more and those that work to charge less
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Systems are created, sustained, and improved by insightful and interactive work on the system, not by using carrots and sticks. Measurable goals do not improve systems; accountability does not improve systems. Improving systems improves systems.
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