Quotes in leadership

Profit in business comes from repeat customers, customers that boast about your product and service, and that bring friends with them.

Persuasion is often more effectual than force.

Does a security guard empower the CEO to enter the building?

You manage things; you lead people.

Managers must see themselves as experimenters who lead learning, not dictators who impose control.

Don't worry about people stealing an idea. If it's original, you will have to ram it down their throats.

Top management should publish a resolution that no one will lose his job for contribution to quality and productivity.

Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and people that expect quick results, are doomed to disappointment.

So much of what we call management consists in making it difficult for people to work.

Effective leadership is not about making speeches or being liked; leadership is defined by results not attributes.