Quotes in leadership
Profit in business comes from repeat customers, customers that boast about your product and service, and that bring friends with them.
Does a security guard empower the CEO to enter the building?
Managers must see themselves as experimenters who lead learning, not dictators who impose control.
Don't worry about people stealing an idea. If it's original, you will have to ram it down their throats.
Top management should publish a resolution that no one will lose his job for contribution to quality and productivity.
Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and people that expect quick results, are doomed to disappointment.
Effective leadership is not about making speeches or being liked; leadership is defined by results not attributes.
A good question for anybody in business to ask is What business are we in? To do well what we are doing-i.e., to turn out a good product, or good service, whatever it be? Yes, of course, but this is not enough. We must keep asking - What product or service would help our customers more? We must think about the future. What will we be making 5 years from now? 10 years from now?
The art of leadership is saying no, not yes. It is very easy to say yes.