Quotes by W. Edwards Deming
the aim of leadership should be to improve the performance of man and machine, to improve quality, to increase output, and simultaneously to bring pride of workmanship to people. Put in a negative way, the aim of leadership is not merely to find and record failures of men, but to remove the causes of failure: to help people to do a better job with less effort.
Deming’s First Theorem: “Nobody gives a hoot about profits.”
Deming’s Second Theorem: “We are being ruined by best efforts.”
American management thinks that they can just copy from Japan—but they don’t know what to copy!
It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth.
The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term.
There is no such thing as arrival exactly on time. In fact, exactly on time can not be defined.
The System of Profound Knowledge provides a lens. It provides a new map of theory by which to understand and optimize that we work in, and thus to make a contribution to the whole country.
he that would run his company on visible figures alone will in time have neither company nor figures.