Quotes in data
Costs do not exist to be calculated. Costs exist to be reduced.
Statisticians, like artists, have the bad habit of falling in love with their models.
The thing I have noticed is when the anecdotes and the data disagree, the anecdotes are usually right. There's something wrong with the way you are measuring it.
When we have a fact-based worldview, we can see that the world is not as bad as it seems - and we can see what we have to do to keep making it better.
No one can measure the loss of business that may arise from a defective item that goes out to a customer.
Once you get some data it does away with a lot of arguments and people can work as a team going after the biggest problems.
Where there is fear you do not get honest figures.
When you see data, doubt [them]! When you see measurements, doubt them!
In the spirit of science, there really is no such thing as a "failed experiment." Any test that yields valid data is a valid test.