Quotes in managing people
People may take a job for more money, but they often leave it for more recognition.
Sometimes I wonder how to describe my job to other people. 'Sysadmin of a people network' kind of describes it, but sounds a little weird.
The important thing in my view is not to pin the blame for a mistake on somebody, but rather to find out what caused the mistake.
Don't worry about people stealing an idea. If it's original, you will have to ram it down their throats.
I don't think everybody dislikes change, I think people dislike being changed.
Managers must see themselves as experimenters who lead learning, not dictators who impose control.
The supposition is prevalent the world over that there would be no problems in production or service if only our production workers would do their jobs in the way that they were taught. Pleasant dreams. The workers are handicapped by the system, and the system belongs to the management.
blame the process not the person. We need to ask, "how did the process allow this to happen?"
The old-fashioned idea of a good manager is one who is supposed to know all the answers, can solve every problem himself, and can give appropriate orders to his subordinates to carry out his plans... A good modern manager is like a good coach who leads and encourages his team in never-ending quality improvement.
One gets a good rating for fighting a fire. The result is visible; can be quantified. If you do it right the first time, you are invisible. You satisfied the requirements. That is your job. Mess it up, and correct it later, you become a hero.