Quotes in managing people

So much of what we call management consists in making it difficult for people to work.

More quotes by   Peter Drucker view quote details

blame the process not the person. We need to ask, "how did the process allow this to happen?"

More quotes by   Brian Joiner view quote details

Don't worry about people stealing an idea. If it's original, you will have to ram it down their throats.

More quotes by   Howard Aiken view quote details

I don't think everybody dislikes change, I think people dislike being changed.


Managers must see themselves as experimenters who lead learning, not dictators who impose control.


The supposition is prevalent the world over that there would be no problems in production or service if only our production workers would do their jobs in the way that they were taught. Pleasant dreams. The workers are handicapped by the system, and the system belongs to the management.


The idea of a merit rating is alluring. The sound of the words captivates the imagination: pay for what you get; get what you pay for; motivate people to do their best, for their own good.

The effect is exactly the opposite of what the words promise. Everyone propels himself forward, or tries to, for his own good, on his own life preserver. The organization is the loser.

The merit rating rewards people that conform to the system. It does not reward attempts to improve the system. Don’t rock the boat.


The idea of a merit rating is alluring. The sound of the words captivates the imagination: pay for what you get; get what you pay for; motivate people to do their best, for their own good.

The effect is exactly the opposite of what the words promise.


the system that people work in and the interaction with people may account for 90 or 95 percent of performance.


The old-fashioned idea of a good manager is one who is supposed to know all the answers, can solve every problem himself, and can give appropriate orders to his subordinates to carry out his plans... A good modern manager is like a good coach who leads and encourages his team in never-ending quality improvement.

More quotes by   George Box view quote details