Quotes by W. Edwards Deming
the aim of leadership should be to improve the performance of man and machine, to improve quality, to increase output, and simultaneously to bring pride of workmanship to people. Put in a negative way, the aim of leadership is not merely to find and record failures of men, but to remove the causes of failure: to help people to do a better job with less effort.
Management by results -- like driving a car by looking in rear view mirror.
The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term.
It is easy to date an earthquake, but not an economic decline.
our system of make-and-inspect, which if applied to making toast would be expressed: “You burn, I’ll scrape.”
There is no substitute for knowledge.
It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth.
A system must have an aim. Without an aim, there is no system.
Information is not knowledge.
As I use the term here, the job of a leader is to accomplish transformation of his organization. He possesses knowledge, personality, and persuasive power.